Thank you for visiting and shopping at Smaster. Following are the terms and conditions that constitute our Shipping Policy.
Due to increased order value and the impact of COVID-19. It may take longer than usual to fulfill the order. We are working to get the order to you as quickly as possible. We appreciate your patience and apologize for the inconvenience.
Shipment processing time
|Shipping to||Carrier||Handing Time||Shipping Time|
|US||DHL/USPS||2-3 days||5-7 days|
|UK||RoyalMail||2-3 days||7-10 days|
|CA||Canada post||2-3 days||15-20 days|
|Rest of World||DHL/Asendia||2-3 days||15-30 days|
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
If you didn’t receive your parcel item for a long, then please contact the shipping courier with your tracking code, and then further any help you can contact our team through email for more assistance or unanswered questions.
|Shipping To||Size/Type||First Item||Additional Item|
|US||All||USD 5.99||USD 4.00|
|UK||All||USD 9.99||USD 5.00|
|CA||All||USD 9.99||USD 5.00|
|Rest of World||All||USD 15.99||USD 9.00|
- CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at [email protected] or come to our store.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
- PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.